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Irace FAQ – Answers to Your Questions You

Something not quite right? You're in the right place. We've compiled the most frequently asked questions by irace Malaysia members — from registration and deposits to withdrawals and bonuses. Get answers fast without needing to contact support.

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Select a category to jump to questions relevant to your needs.

Account & Registration

Questions about how to register, email verification, KYC, forgotten passwords, and managing your account information.

Deposits & Payments

Deposit methods, processing times, minimum deposit, and supported options including FPX, DuitNow, Touch 'n Go eWallet, and GrabPay.

Withdrawal & Money

How to withdraw, processing times, first withdrawal requirements, minimum amounts, and the KYC process.

Bonuses & Promotions

Bonus terms, how to claim, rollover, bonus validity period, weekly cashback, and exclusive promotions for members.

Games & Technical

Technical issues during gameplay, mobile app, device compatibility, and questions about casino games.

Security & Privacy

Questions about account security, two-factor authentication, data protection, and responsible gaming.

Everything You Curious about irace

Irace is an online entertainment platform trusted by over 500,000 members in Malaysia. We understand that many questions can come up — especially for those who are new to our platform. This FAQ page is updated regularly based on real questions received by our support team, so you can be confident that all answers here are accurate and relevant.

If your question isn't answered here, the irace support team is ready to help via live chat 24/7 in Bahasa Malaysia. We also add new questions to this page from time to time based on member feedback.

Account & Registration

Registering an irace account is free and takes less than 2 minutes. Visit the page Register, fill in basic details such as your username, email address, phone number, and password. After submitting, check your email or SMS for a verification OTP code. Enter the code and your account will be activated instantly.

The minimum age to register and use the irace platform is 18 years old. irace conducts age verification through the KYC (Know Your Customer) process and reserves the right to close any account that does not meet this age requirement.

No. Each individual is only allowed to hold one irace account. Opening multiple accounts violates the platform's Terms and Conditions and may result in the closure of all related accounts along with forfeiture of any remaining balances and bonuses.

KYC (Know Your Customer) is an identity verification process that requires you to submit a photo of your valid MyKad or passport. KYC can be completed at any time after registration, but your first withdrawal will only be processed once KYC is successfully verified. Verification is typically completed within 24 business hours.

Click the "Forgot password" link on the Login. Enter your registered email address and a password reset link will be sent within a few minutes. Check your Spam or Promotions folder if the email doesn't appear in your main inbox. The reset link is valid for 24 hours only.

Yes, account details such as email and phone number can be updated through your account settings. Additional verification may be required for security purposes. If you encounter any issues, contact irace support via live chat for further assistance.

Deposits & Payments

irace supports a range of popular payment methods in Malaysia:
  • FPX (Online Banking Transfer)
  • DuitNow Transfer and DuitNow QR
  • Touch 'n Go eWallet
  • GrabPay
  • Direct bank transfer (CIMB, Maybank, Public Bank, RHB and others)

The minimum deposit at irace is MYR 20. There is no maximum deposit limit for regular members, although higher amounts may require additional verification. For your first deposit, a minimum of MYR 20 is sufficient to qualify for the welcome bonus.

Deposits via FPX, DuitNow, and e-wallets (Touch 'n Go eWallet, GrabPay) are processed instantly and credited to your irace account within 2 minutes. Direct bank transfer deposits may take 5 to 30 minutes depending on the bank's processing time.

irace does not charge any processing fees for deposits. However, your bank or e-wallet provider may apply their own transaction charges. Please check your bank or e-wallet's terms of service for more details.

If your deposit hasn't been credited after 30 minutes, please contact irace support via live chat and include proof of transaction (a screenshot of your receipt or transaction reference number). Our team will investigate and resolve the issue promptly.

Withdrawal & Money

Log in to your irace account, go to the "Withdrawal" section in your dashboard, select a withdrawal method (DuitNow or bank transfer), enter the amount you wish to withdraw and your bank account number. All withdrawals are processed within 5 minutes after KYC is completed and withdrawal requirements are met.

The minimum withdrawal amount is MYR 30 per transaction. The daily withdrawal limit depends on your account level and KYC status. Members who have completed KYC are eligible for higher withdrawal limits. Contact support for details specific to your account.

A withdrawal may be held or rejected for several reasons:
  • KYC incomplete or document invalid
  • Bonus rollover requirement not yet met
  • Incorrect bank details entered
  • Suspicious account activity is under investigation
  • Withdrawal amount exceeds daily limit
Contact live chat support to get the specific reason for your case.

Yes. For security and compliance purposes, the name on the bank account used for withdrawals must match the name registered on your irace account. Withdrawals to third-party accounts are not permitted.

Bonuses & Promotions

The 150% welcome bonus is automatically credited to your account once your first deposit is processed. No promo code required. Minimum deposit of MYR 20 to qualify. Maximum bonus is MYR 1,500. For example, a deposit of MYR 100 gives you an additional MYR 150 bonus, bringing your balance to MYR 250.

Rollover requirements vary by bonus type. For the welcome bonus, the rollover requirement is typically 25x the bonus amount received. For example, if you receive a MYR 150 bonus, you need to place wagers totalling MYR 3,750 before a withdrawal is allowed. Please check the page Terms and Conditions for full details on each promotion.

Yes. Weekly cashback is calculated automatically based on your gaming records over a 7-day period and credited to your account every Monday. The cashback percentage depends on your net wagering amount for that week. No manual action is required on your part.

Yes. If you do not wish to receive a bonus and want to withdraw directly, you can decline the bonus offer during deposit or contact irace support to cancel the bonus before any wagering is done using it. Once a bonus has been used, it cannot be cancelled.

Games & Technical

irace offers over 3,000 games covering slots, live casino, sports betting, horse racing, and table games. New games are added every week from leading international providers. You can explore all games after logging in to your account.

Yes. Most slot games at irace offer a demo mode that lets you play using virtual credits with no financial risk. Demo mode is available after logging in to your account. However, live casino and sports betting require a real deposit to participate.

Yes. The irace app is available for Android and iOS devices. Download it via the page Download ours. The app supports all platform features including deposits, withdrawals, full game access, and live chat support. Biometric login (fingerprint and Face ID) is also supported for faster access.

All game sessions are recorded by the irace system. If your internet connection drops during a game, the result is still processed by the server and your account will be updated once the connection is restored. If there is any dispute, contact our support team with the time and game type details.

Security & Privacy

irace uses SSL 256-bit encryption for all connections — the same standard used by banking institutions. Your personal information is stored on secure servers and will not be shared with third parties without your consent. Please read Privacy Policy ours for more information.

Log in to your account, go to "Security Settings" in your dashboard, and enable the "Two-Factor Authentication" option. You can choose to receive your OTP via SMS to your registered phone number. Once enabled, an OTP code will be required every time you log in from a new device.

irace provides several tools to help members play responsibly:
  • Self-set daily, weekly, and monthly deposit limits
  • Loss limits to keep your gaming spending in check
  • Temporary or permanent self-exclusion feature
  • Responsible gaming self-assessment
Visit the Responsible Gaming ours for more information and additional support resources.

Change your password immediately via account settings. Then contact irace support via live chat to report the suspicious activity. Our security team will review your account access logs and take appropriate action, including temporarily blocking access if necessary.
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